Política de reembolso

RETURN / EXCHANGE PROCEDURE

All returns and exchanges must be requested via email at hello@thesexyburger.com 

Once return is approved you will receive instructions via email.

All returned items MUST be in original packaging with all tags and hygiene sticker in place and not tampered with.

The Sexy Burger reserves the right to refuse a return if the garment shows any evidence that it has been used for any other purpose other than trying on to ensure fit.

EXCHANGES

All exchanges must be made within 14 days of receipt of merchandise. If you wish to exchange an item please email us as soon as possible to reserve another item. Exchanges must be returned to our fulfilment centre in Hong Kong. We can offer the below shipping options for your exchange:

• We can offer a return shipping ticket via FedEx for $48USD.  You can request where and when the collection is to happen.  You will need to be present for the collection and we will need 36hrs notice before your specified collection date / time.  In this instance we will initiate the shipping of your replacement item as soon as your original order is received at our fulfilment centre in Hong Kong.

• You can independently arrange the return shipping at your own cost.  In this instance due to the high value of The Sexy Burger your exchange will be processed once your original order is received at our fulfilment centre in Hong Kong. If you opt to arrange the return shipping yourself this is done at your own risk, we highly recommend using a reliable tracked shipping service. 

 

RETURNS/REFUND

All returns must be made within 14 days of receipt of merchandise.  If the item is incorrect or faulty you may request a refund, replacement or repair. In the instance of a refund, your purchase price ( minus original shipping cost ) will be credited to your original payment method once the order is received at our fulfilment centre in Hong Kong.  We do not offer refunds due to change of mind.

• We can offer a return shipping ticket via FedEx or DHL for $48USD.  You can request where and when the collection is to happen.  You will need to be present for the collection and we will need 36hrs notice before your specified collection date / time. In this instance due to the high value of The Sexy Burger your refund will be issued once your original order is received at our fulfilment centre in Hong Kong.

• You can independently arrange the return shipping at your own cost.  In this instance due to the high value of The Sexy Burger your refund will be issued once your original order is received at our fulfilment centre in Hong Kong. If you opt to arrange the return shipping yourself this is done at your own risk, we highly recommend using a reliable tracked shipping service.